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Avernum 2: Crystal Souls Updates and Support

On this page, you will be able to find all of the latest bug alerts and updates for Avernum 2: Crystal Souls for both Macintosh, Windows and iPad.

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Restoring a Lost Game

The demo and full versions are two different downloads, and distinct programs. There is no unlocking key any more. If you switch computers, reinstall your operating system or lose your game in some way, you can get another full copy of Avernum 2: Crystal Souls. Go to the store you originally purchased the copy from (if it was from our site then humblebundle.com). You will be able to download a new copy there. If you have a problem contact us here.

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Avernum 2: Crystal Souls Support for Macintosh

We have updated Avernum 2: Crystal Souls for Mac OS X to v1.0.1. This update fixes a bunch of bugs and adds a cool new feature. To update the full version, go to where you dowloaded it from, download the new version, and install it.

Locating Your Macintosh Saved Games

If you did not buy Avernum 2 from the Mac App Store, your games are stored in the Application Support folder, which can be difficult to find. To open it, press Command-Shift-G to Go To Folder, enter "~/Library/Application Support/Spiderweb Software", and press return. Your saved games are in the folder "Avernum 2 Saved Games." Open that folder and your saved games will be inside, in folders named 'Save0', 'Save1', etc.

If you did buy Avernum 2 from the Mac App Store, your games are stored in a special file container created by the operating system. To open it, press Command-Shift-G to Go To Folder, enter "~/Library/Containers/com.spiderwebsoftware.Avernum2/Data/Library/Application Support/Spiderweb Software", and press return. Your saved games are in the folder "Avernum 2 Saved Games." Open that folder and your saved games will be inside, in folders named 'Save0', 'Save1', etc.

Other Macintosh Issues

Gate In Tower of Elderan Closes Permanently

In v1.0 of Avernum 2, there is a gate on the top floor that can get permanently stuck in the closed position. This will be fixed in v1.0.1 or later. In the meantime, there is a workaround. Press Shift-D to bring up the debug window. Then enter this exact line ...
sdf 102 20 1
The gate will open.


Graphics Messed Up When Playing Game on Steam
If you launch the game and the graphics don't appear or look wrong, quit the game. Then go into Steam and turn off Steam Overlay. This fixes problems with a number of Macintosh games on Steam.

Game Looks Strange on MacBook Retina Screens

If you are using a Macbook with a Retina screen and choose a too-large resolution to play the game, the game may be drawn with a large portion of the play area offscreen. That is because the largest resolutions can only be drawn in Retina mode, and games written with OpenGL technology (which is almost all Mac games) don't handle Retina correctly.

One workaround for this is to play the game in Windowed mode. Another is to pick as a resolution the size of your monitor is ordinary (not Retina) pixels. This resolution will be half the size of the largest resolution the game offers. (For example, it will be 1280x800 for 13" MacBooks and 1440x900 for 15" MacBooks.)

If you have already chosen for the game to always open in full screen mode, you can undo this by deleting the settings file. Open a window in the Finder. Type Command-Shift-G and enter "~/Library/Preferences". Throw away the file com.spiderwebsoftware.Avernum2. Launch Avernum 2, and the resolution selection window will appear again.


The Game Is Playing Slowly. How Can I speed It Up?
Avernum 2's graphics needs are modest, but they might put some strain on older machines. Some steps might be necessary to help it to run better.

To see how quickly Avernum 2 is running, load a saved game, press Shift-D, enter "fps", and press return. The FPS (frames of animation drawn per second) will appear in the upper left hand corner. That number should be at least in the teens to give a good play experience.

If Avernum 2 is running slowly, try these steps:
  1. Run as few other programs as possible in the background. Quit web browsers and other unneeded applications. This frees up memory and computing power.
  2. The best way to make Avernum 2 faster is to reduce the size of the play area. On the Video Mode window that comes up when you launch the game, choose to play in a window and then select a small size for the window. Alternately, run the game, select Game Options on the title screen, and set Game Area Size to Small.
  3. You can turn down the graphics detail, which can result in speed increases. Run the game, select Game Options on the title screen, and set Graphics Extra Details to Don't Draw.

App Store Transferring Saved Games

If you play the demo of Avernum 2 and then purchase the game from Apple's App Store, your saved games from the demo will not be visible. You can, however, move them so that the App Store version can see them.

The App Store saved games location is described above in the section titled, "Locating Your Macintosh Saved Games". Use the information there to create the new saved game folders by copying over your old saved games.


Canít Get Key In Blasted Ruins

The location for the key in the Blasted Ruins in the hintbook is wrong. The key is at C on the map, not B as it says in the book.

If you are sure you are using the right box and you still can’t get the key, load your saved game and press shift-D to bring up the debug console. Enter this line

sdf 24 5 0

and press Return. Then go to the box with the key. Searching it should let you get the key.



Avernum 2: Crystal Souls Macintosh Version History

Version 1.0.1 - March 9, 2015

  • Useful items will now light up slightly when you get close to them.
  • The trapped gate in the top floor of the Tower of Elderan will no longer be closed when it shouldn't be.
  • An exploit with Demonslayer in Garzahd's Fortress has been fixed.
  • Wandering monsters around the Tower of Magi are no longer stupidly hard.
  • Numerous tweaks and typo fixes.

Version 1.0 - January 14, 2015

  • Initial Release

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Avernum 2: Crystal Souls Support for Windows

We have updated Avernum 2: Crystal Souls for Windows to v1.0.1. This update fixes a bunch of bugs and adds a cool new feature. To update the full version, go to where you dowloaded it from, download the new version, and install it.

Locating Your Windows Saved Games

Your saved games will be found in your My Documents folder, specifically in "My Documents/Spiderweb Software/Avernum 2 Saved Games". Open that folder and your saved games will be inside, in folders named 'Save0', 'Save1', etc.

Avernum 2: Crystal Souls Issues For Windows


Gate In Tower of Elderan Closes Permanently

In v1.0 of Avernum 2, there is a gate on the top floor that can get permanently stuck in the closed position. This will be fixed in v1.0.1 or later. In the meantime, there is a workaround. Press Shift-D to bring up the debug window. Then enter this exact line ...
sdf 102 20 1
The gate will open.


Steam or Other Third Party Version of Avernum 2 Not Working

Occasionally, the versions of Avernum 2 being sold on 3rd party sites (like Steam) for Windows do not work correctly. This can be because of a system incompatibility with their software or problems running the graphics engine OpenGL.

Should you purchase the game from Steam or a similar service and find that it does not work correctly, take the following steps.

  1. Download and install the Avernum 2: Crystal Souls demo from our web site. The DirectX version ships with this version of the game.
  2. Go into your Avernum 2 folder (Located in: Program Files/Spiderweb Software/Avernum 2 - Crystal Souls") and run "Avernum 2 DirectX.exe". This version should work.
  3. If you are still having problems, contact us at support@spiderwebsoftware.com.
  4. If it works, contact us at support@spiderwebsoftware.com to get the full version of the game.

We apologize for the difficulty and inconvenience, and we'll do what we can to get you up and running.


Problems With Graphics or Crashes in 64-bit WIndows 7.
If you are using 64-bit Vista or Windows 7, it is very important to make sure that you have the latest graphics drivers for your video card. Many video cards are having problems with the new operating system. If the game is crashing or the graphics occasionally look wrong, go and get and install the newest graphics drivers for your card. If this doesn't help, watch for new drivers to be released for your card.

Avernum 2 Is Running Slowly Or the Graphics Aren't Right

Avernum 2 is, graphically, not a very demanding game. However, some systems, due to hardware or video driver problems, have been having trouble running it at an acceptable speed. Other systems have displayed odd or corrupted graphics. Should the game not run correctly for you, follow the steps below:

  • If you are using the newest version of Avernum 2, you might have a corrupted game file. Uninstall the game, redownload the installer, and reinstall. Don't skip uninstalling!
  • Open the Settings window on the title screen. Set Game Area Size to Small and Graphics Extra Details to Don't Draw.
  • If these steps don't help, try running the DirectX version of Avernum2 . The DirectX version ships with the game. Go into your Avernum 2 folder (Located in: Program Files/Spiderweb Software/Avernum 2 - Crystal Souls") and run "Avernum 2 DirectX.exe".
  • Download the newest versions of your video card drivers and install them. Do this even if you think you have the newest version. Driver files and settings can sometimes become damaged or corrupted.
  • Don't run any other applications at the same times as Avernum 2.
  • If your system is fairly old or underpowered (particularly if it has 256 MB RAM or less, an Intel GMA graphics processor instead of a video card, or a video card over six years old), the game will probably always run slowly. Using Fast Graphics Mode will help.

Avernum 2 Uses OpenGL For Graphics. Is There a Version That Uses DirectX?
Download and install the Avernum 2 demo from our web site. The DirectX version ships with this version of the game. Go into your Avernum 2 folder (Located in: Program Files/Spiderweb Software/Avernum 2 - Crystal Souls") and run "Avernum 2 DirectX.exe". This version should work. If you continue to have problems, contact us at support@spiderwebsoftware.com.

Canít Get Key In Blasted Ruins

The location for the key in the Blasted Ruins in the hintbook is wrong. The key is at C on the map, not B as it says in the book.

If you are sure you are using the right box and you still can’t get the key, load your saved game and press shift-D to bring up the debug console. Enter this line

sdf 24 5 0

and press Return. Then go to the box with the key. Searching it should let you get the key.


 

Avernum 2: Crystal Souls Windows Version History

Version 1.0.1 - March 9, 2015

  • Useful items will now light up slightly when you get close to them.
  • The trapped gate in the top floor of the Tower of Elderan will no longer be closed when it shouldn't be.
  • An exploit with Demonslayer in Garzahd's Fortress has been fixed.
  • Wandering monsters around the Tower of Magi are no longer stupidly hard.
  • Numerous tweaks and typo fixes.

Version 1.0 - January 14, 2015

  • Initial Release

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Avernum 2: Crystal Souls HD Support for iPad

Avernum 2 HD Issues for the iPad

Avadon 2 HD Is Playing Slowly

It is possible for Avadon 2 HD to, from time to time, play very slowly. The reason for this is generally lack of memory. The iPad has less memory than PCs or Macintoshes, and Avadon 2 HD requires a lot of memory to store its creature and terrain icons.

The problem is that, when you run a different app and then exit it, it tends to keep running invisibly in the background. Thus, after you exit an app, it can still eat up a lot of memory. Quitting these dormant apps will free up memory and enable Avadon 2 HD to run faster.

To quit apps running in the background:

1. Double-press the Home button. You will see a list of running apps on the screen.
2. To close an app, swipe upward, flinging it away. This shuts down the app.

If this does not help, try forcing a reboot of your iPad. Hold down the Power and Home buttons at the same time until the device resets. This can fix a number of odd problems.

We're sorry about the inconvenience of this. Low memory can be a frustrating problem, and the process to quit dormant apps is kind of obscure and confusing. Happily, newer iPads have far more memory, so problems of this sort will become less common as time goes on.


Avernum 2 HD Is Not Working Correctly

If you are having weird problems with Avernum 2 HD (unable to talk to characters, script errors, unable to leave zones, general bad behavior), your copy of the software might have become corrupted. It is rare, but it does happen. As a first step, try forcing a reboot of your iPad. Hold down the Power and Home buttons at the same time until the device resets. This can fix a number of odd problems.

If this doesn't help, reinstalling the game can fix these problems. To do to, follow these steps.

1. If you want, back up your saved games. To learn how to do this, read the section below on locating saved games. Bear in mind that software corruptions can also damage the saved games. If, after reinstalling, problems continue, try starting a new game.
2. Power up your iPad and find the Avernum 2 HD app icon. Rest your finger on it until it starts to vibrate and an 'X appears. Push the 'X' and choose to delete the application.
3. Run iTunes on your computer. Find Avernum 2 HD and delete it. Make sure to choose to move it to the trash.
4. Download a fresh copy of Avernum 2 HD from iTunes.

If this does not fix your problems, contact us.

 

Locating Your iPad Saved Games

You can copy your Avernum 2 saved games onto and off of your iPad, using iTunes file sharing. To do this,

  1. Launch iTunes. Connect your iPad. Go to the iPad section in iTunes and go to the Apps page.
  2. Scroll to the File Sharing section at the bottom. Select Avernum 2 HD.
  3. A folder named “Spiderweb Software” will appear to the right. This contains your Avernum 2 saved games. You can drag this into your desktop, change the saved games in it, and drag it back into iTunes.

You can also edit the saved game folder using iExplorer. To do this,

  1. Go to Macroplant's web site and download and install iExplorer on your computer. (The demo of iExplorer is capable of copying your saved games onto and off of the device.)
  2. When the program is showing the files in your device, open the folder for the game in question (for example, "Avadon 2 HD"). Enter "Documents/Spiderweb Software" and then the saved games folder. The saved games are in the 'Save0', 'Save1', etc. subfolders. Be sure to pull out all 3-4 files that make up the saved game (data, header, items, and maybe journal).

Alas, iPad saved games are no compatible with Mac/Windows saved games. We plan to fix this in future games.

 

Avernum 2 HD Version History for the iPad

Avernum 2 HD v1.0 - April, 2015

  • Initial Release, that didn’t work.

Avernum 2 HD v1.0.1 - July, 2015

  • Fixed engine so that it works on newer iOS version 8.x.

 

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