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Updates and Support

On this page, you will be able to find all of the latest bug alerts and updates for Avernum: Escape from the Pit for both Macintosh, Windows and iPad. If you have any problems not answered below please contact us at support@spiderwebsoftware.com.

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Restoring a Lost Game

For Windows:

For Macintosh:

For iPad:

Restoring a Lost Registration

Should you switch machines, reinstall your operating system, or in some other way lose your game settings, this game can become unregistered. When this happens, redownload the full version of Avernum, reinstall it. If you have any problems contact support@spiderwebsoftware.com.

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Avernum: Escape from the Pit Support for Windows

Latest Windows Update of Avernum

The latest version of Avernum: Escape from the Pit is v1.0.1. To update the full version, go to where you dowloaded it from, download the new version, and install it. Your saved games and registration won't be affected.

Other Windows Issues
Locating Your Windows Saved Games

Your saved games will be found in your My Documents folder, specifically in "My Documents/Spiderweb Software/Avernum Saved Games". Open that folder and your saved games will be inside, in folders named 'Save0', 'Save1', etc.

Avernum: Escape from the Pit Windows Version History

Version 1.0 - April 12, 2012

Version 1.0.1 - June, 2012,

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Avernum: Escape from the Pit Support for Maintosh

Latest Macintosh Update of Avernum

The latest version of Avernum: Escape from the Pit is v1.0.2. To update the full version, go to where you dowloaded it from, download the new version, and install it. Your saved games and registration won't be affected.

Other Macintosh Issues
Locating Your Mac OS X Saved Games

If you did not buy Avernum from the Mac App Store, your games are stored in the Application Support folder, which can be difficult to find. To open it, press Command-Shift-G to Go To Folder, enter "~/Library/Application Support/Spiderweb Software", and press return. Your saved games are in the folder "Avernum Saved Games." Open that folder and your saved games will be inside, in folders named 'Save0', 'Save1', etc.

If you did buy Avernum from the Mac App Store, your games are stored in a special file container created by the operating system. To open it, press Command-Shift-G to Go To Folder, enter "~/Library/Containers/com.spiderwebsoftware.Avernum/Data/Library/Application Support/Spiderweb Software", and press return. Your saved games are in the folder "Avernum Saved Games." Open that folder and your saved games will be inside, in folders named 'Save0', 'Save1', etc.

Avernum: Escape from the Pit Macintosh Version History

Version 1.0 - December, 2011

Version 1.0.1 - January, 2012

Version 1.0.2 - May, 2012

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Avernum: Escape from the Pit Support for iPad

Avernum HD Issues for the iPad
Locating Your iPad Saved Games

Go to Macroplant's web site and download and install iExplorer on your computer. (The demo of iExplorer is capable of copying your saved games onto and off of the device.) This is a free app that can move files onto and off of any iPhone or iPad.

When the program is showing the files in your device, open the folder for the game in question (for example, "Avernum HD"). Enter "Documents/Spiderweb Software" and then the saved games folder. The saved games are in the 'Save0', 'Save1', etc. subfolders. Be sure to pull out all 3-4 files that make up the saved game (data, header, items, and maybe journal).

Avernum HD Version History for the iPad

Avernum HD v1.0 - April, 2012

Avernum HD v1.0.1 - April 2012

Avernum HD v1.0.2 November 2012

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